Frequently Asked Questions

Questions

Answers

FSA / Flex: I have FSA dollars to spend by the end of the year ( / end of the month / end of today). By when do I need to place my order?

You will need to place your order by 11:59pm Pacific Time on the last day you are allowed to use your funds.  If you’re using a payment credit card issued by your FSA, please contact us immediately after placing your order to process your payment before the deadline.

FSA / Flex: What is a Flexible Spending Account?

Some companies have Flexible Spending Accounts (FSA) which allows their employees to set aside pre-tax money to spend on healthcare expenses.

How long is my prescription valid?

Most prescriptions are valid for two years unless your doctor specified that it is valid for only one year. If there is no expiration on your RX, then it is good for two years from the date of the exam.

I have my contact lens prescription. Can I use it to order glasses?

No, prescriptions for contacts and glasses are different. You will need a prescription from your doctor that is specific to glasses.

I placed an order but my card hasn’t been charged. Did my order go through?

When an order is placed, we process a $0 authorization to verify the validity of the payment method. We will charge your payment for the full amount of your order when the order is ready for shipping.

I'm supposed to buy ANSI certified glasses. What does that mean?

ANSI certified glasses would fall under the category of safety glasses. SportRx does carry a wide variety of ANSI certified eyewear.

Prescription Goggles: Can I order just the prescription insert by itself for goggles I already own?

The answer is YES! (We love the word yes.) You certainly can order just prescription lens inserts for your goggles. We’ve designed a variety of prescription goggle inserts that will fit virtually any snow or MX goggle out there. Just call up one of our friendly opticians and they will be happy to help you find the perfect prescription goggle insert for you!

Prescription Goggles: How do prescription snow goggles and prescription MX goggles work?

Wearing your prescription glasses underneath your goggles is so not the bee’s knees! That’s why our innovative team of opticians developed our own proprietary line of custom prescription goggle inserts to fit virtually any snow goggle or MX goggle on the market. We’ve had years to perfect our craft and have developed the most high-tech, optically-correct, impact-resistant prescription goggle insert the industry has ever seen! (Get it – seen?) Okay, so what’s an insert? It’s these funky little things made out of impact-resistant polycarbonate that hold your prescription and fit securely into your favorite MX goggles! Our SportRx prescription goggle inserts are custom-fitted to every goggle to ensure the perfect fit, comfort, and safety. And what’s even more awesome, you can get ‘em with an anti-fog coating! You’re. Welcome. Visit our blog for a video demonstration and more information about prescription snow goggles & MX goggles.

Prescription Goggles: Prescription Goggle Inserts vs. Over-the-Glasses (OTG) Goggles

An optician would recommend prescription goggle inserts over OTG goggles any day. Hands down. And here’s why: prescription goggle inserts have far superior anti-fog capabilities, there is no temple pressure and are way more comfortable than squeezing your glasses underneath your goggles, prescription goggle inserts stay optically aligned and in-place so you don’t have to mess with ‘em while you’re riding, and they are far safer than having glass lenses next to your eyes when you’re bombing down slopes and hitting the dunes. Plus, if you take a spill, you don’t risk damaging your everyday eyeglasses when you’re wearing a prescription goggle insert!

What can I do if my prescription is outside of the listed available range?

Keep in mind that these parameters aren’t written in stone.  Just give us a call! Special orders, such as high prescriptions are handled on a case-by-case basis, and our opticians can help you regarding your prescription and any special requests or questions you may have.

What do I need before placing an order for prescription glasses?

You need a valid prescription done within the last two years.  We also need your pupil distance please.

What happens if I'm not happy with my new glasses?

We stand behind our work! If you’re not 100% satisfied with your glasses, you can return them within 45 days of receipt for a full refund, or credit towards a new pair. Your glasses, accessories and packaging must be in the original condition. If you are outside of the 45 days, call and ask to speak with a sales representative. If your prescription changes within 60 days of receipt, we offer a one-time replacement option.

What is a PD?

Pupillary Distance, or PD, is the distance between the centers of each eye. Knowing your pupillary distance is an important piece of information when buying glasses. If this measurement is not on current your prescription, just call the last place that performed your eye exam or watch our helpful video here to measure your PD at home.

What is the difference between American National Standards Institute (ANSI) and American Society of Testing and Materials (ASTM) safety certifications?

ASTM is a globally recognized leader in the development and delivery of international voluntary consensus standards. ASTM rated frames are for sports like basketball and football. ANSI oversees the creation, promulgation and use of thousands of norms and guidelines that directly impact businesses in nearly every sector. ANSI rated frames are safety rated for military and construction type safety eyewear.

What is your warranty policy?

For glasses purchased with…

Lens Warranty

Frame Warranty

Ultra-Premium Anti-Reflective

2-year scratch warranty,

one-time replacement

Manufacturer’s Warranty:  typically 1 year of coverage for manufacturer’s defects

Premium Anti-Reflective

1-year scratch warranty,

one-time replacement

Added Scratch Protection

1-year (added) scratch warranty, one-time replacement

 

Why do I need to send a copy of my prescription?

We process every order through our home base in California, and the Board of Optometry requires that we have a copy of your written prescription from your doctor in order to manufacture your prescription lenses – similar to prescriptions at your local pharmacy or optical office. We also like to double-check that everything is just right before we get your awesome new glasses started!

Our happy opticians are happy to help
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